“Sixstar Consultants has provided a professional and unbiased standard that the industry relies on for making critical operational decisions. In addition, the report was concise and easy to follow.

The report was well-written, contained sound, practical advice and provided clear pictures. In fact, we have already benefited from your well-defined critiques and various enhancement points on delivering excellence versus ‘getting by’. You pointed out several things that we will remember for years to come. Crystal Cruises Incorporated now has the ability to enhance our reputation due to the detailed report that you compiled for us. We look forward to reviewing your next informative work. Thank you for your contribution to the Crystal product.”

“…The report was very useful in identifying training needs and highlighting areas within the hotel where staff is currently performing well.”

“…The areas we found particularly useful were the up selling, customer service, name badge and use of the guest name, product knowledge and security issues.”

“…We found the audit to be both detailed and well laid out enabling us to congratulate staff on a job well done and to follow up on any inconsistencies. While the format used established service standards as the benchmark, I was most appreciative of the way you initially inquired if we had any particular areas of focus to be addressed. This allowed the report to be tailored to our operation.”

Sixstar service audits are…”based on internationally established service audit procedures, using a scientific approach resulting in an objective report.”

“We particularly appreciated the fact that the report identifies strengths as well as deficiencies, so that a more complete picture is presented to our management team. The depth of this report will be a great working tool to further refine our operation.”

Sixstar service audits are…”informative and professional…I appreciated that positives were noticed so staff can be acknowledged. The fact that staff names, times and dates were recorded make the document an asset to staff meetings.”