The Sixstar service audit is a comprehensive objective report designed to give your company a random sampling of the guest experience.
We provide you with a comprehensive service audit report complete with a statistical performance summary. The report consists of:
Executive summary
Departmental breakdown composed of a template table which gives the services offered a score. Each section is detailed with specific comments on the interaction
Statistical performance summary lists the scores for each department
Graphs
Photographs to illustrate findings
Transcribed telephone conversations
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Comparison Report
The comparison report demonstrates the success of service levels from one year to the next as well as where you stand next to your competitor. The comparison report illustrates the bottom line and summarizes the details.
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Presentations
The statistical performance summary and the comparison report are available on PowerPoint. This will enhance the presentation of the report to your management team.
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Training Seminars
On our team of consultants we have a professor of hotel and restaurant management who can educate staff on quality management techniques and methods for improving service levels in your organization.
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